2-F.A.Qs – MARBLEMAR | LUX & HOME

2-F.A.Qs

  • How can I shop?
    -After adding the product or products you like from our website on marblemar.com to your cart, you should fill in all the necessary information after clicking the "Continue" tab.
    -In the next stage, after shipping information, you can choose the payment method and complete your order.
  • Did my order reach marblemar.com?
    -After you complete your shopping, an order confirmation e-mail will be sent to you by marblemar.com.
    -With this mail, you can be sure that your order has reached us.
    -Please check your inbox, but also your junk and spam folders too.
    -If you do not receive a confirmation e-mail, you should contact us.
  • When will my order be delivered to the shipping company?
    -marblemar.com aims to deliver your order to you in the fastest way possible.
    -There are different preparation times for customized products; which are specified in the product description section.
    -Time-period differs for each personalized product. When your preparation period is over, your product / products are delivered to the cargo.
    -HOWEVER, please read the descriptions of the products you selected carefully.
    -Unfortunately, the products cannot be shipped the next day, since they are completely hand-made, and they take a specific time to prepare.
    -Delivery time of the products varies between 1-3 business days, depending on the region you are in
  • What are the Exchange Conditions?
    -If there is no suggestion that the product is damaged in cargo, but you still find a damaged product, missing product or any problem after receiving the shipment, please email marblemarcontackt@gmail.com addressing the problem by photographing the product. We will get back to you regarding the problem with your order as soon as possible. We will deal with the issue to compensate for your grievances. If the products are missing, they will be shipped to you as many as the missing quantity. If the product is damaged, the product will be again shipped to you in order to compensate for the damage, and it can be re-prepared. The shipping costs sent in this process belong to our PARTY. For any problem caused by us on marblemar.com, the buyer will not suffer. Also, do not forget that we want to deliver these products, which are prepared with personalized efforts, to you without problems. Please take into consideration that we are as upset as you if you encounter any problems and we do not want to experience a negative situation with our customers, because we put so much effort in our work.
  • How should I receive the shipping package?
    -Since the cargo company competes with time, it wants to deliver the product and go immediately, but there is a sensitive issue. The cargo form should not be signed without receiving your cargo package. Before signing the cargo report, please check whether the box of your product is damaged due to transportation. If there is any damage to the box for any reason, return your box to keep a record from the shipping authority without signing any delivery document. Your new products will be sent to you immediately after the report is kept, depending on the result. In case of receiving the products with damaged box, marblemar.com is not responsible for the damage or deficiency of the products inside.
  • Is there any deformation in the package delivered?
    -If there is any doubt in the package brought by the cargo company that suggests any deformation or damage to the product may be done, open the package next to the cargo officer and check the physical condition of your orders without signing the shipping form. If you do not see any problems you may sign the transmit form. If you think that the products inside the box are damaged in any way, please request that you want the cargo damage report by the cargo officer and do not receive the products.
  • Broken, crushed, or damaged delivery?
    -The duty of the cargo company is to safely deliver your shopping from marblemar.com to the right person by providing a safe transportation. If there is any damage on the product, you can go to the cargo company and write a statement. After the product reaches us with your minutes, your exchange will be done.
  •  Change?
    -If there is no suggestion that the product is damaged in cargo, but you still find a damaged product, missing product or any problem after receiving the shipment, please email marblemar.contact@gmail..com addressing the problem by photographing the product. We will get back to you regarding the problem with your order as soon as possible. We will deal with the issue to compensate for your grievances. If the products are missing, they will be shipped to you as many as the missing quantity. If the product is damaged, the product will be again shipped to you in order to compensate for the damage, and it can be re-prepared. The shipping costs sent in this process belong to our PARTY. For any problem caused by us on marblemar.com, the buyer will not suffer. Also, do not forget that we want to deliver these products, which are prepared with personalized efforts, to you without problems. Please take into consideration that we are as upset as you if you encounter any problems and we do not want to experience a negative situation with our customers, because we put so much effort in our work